Terms of service

TERMS & CONDITIONS

Immersive Sound Journeys Pty Ltd
Trading as Sound Therapy Australia
Effective Date: Feb 2026

These Terms & Conditions ("Terms") govern your access to and use of the sound therapy and wellbeing services provided by Immersive Sound Journeys Pty Ltd (ABN 99 688 354 001), trading as Sound Therapy Australia ("we", "us", "our", "Practitioner"). These Terms apply to all one-on-one sessions, group sessions, workshops, events, in-person services provided in Western Australia, and online services provided globally ("Services").

By booking, attending, or participating in any Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Practitioner, Services & Scope

1.1 Provider
The Services are provided by Immersive Sound Journeys Pty Ltd, a company incorporated in Australia and operating from Western Australia, trading as Sound Therapy Australia.

1.2 Nature of Services
Sound therapy is a complementary wellbeing service. It is not a medical, psychological, psychiatric, or allied health service and does not involve the diagnosis, treatment, cure, or prevention of any medical or mental health condition.

1.3 No Healthcare Relationship
Participation in the Services does not create a doctor–patient, therapist–client, psychologist–client, or other regulated healthcare relationship.

1.4 Scope of Practice
The Services are offered within the scope of a complementary wellness practice. They do not constitute counselling, psychotherapy, trauma therapy, crisis intervention, or mental health treatment. Clients experiencing acute psychological distress, mental health symptoms, or crisis are advised to seek support from qualified healthcare professionals or emergency services.

2. Client Eligibility

2.1 Age Requirement
You confirm that you are at least 18 years of age, or that you have obtained the consent of a parent or legal guardian.

2.2 Minors
Clients under 18 years of age must be accompanied by a parent or legal guardian unless otherwise agreed in writing by the Practitioner.

3. Booking, Fees & Payment

3.1 Bookings
Sessions must be booked via our website, online booking system, or as otherwise directed by the Practitioner.

3.2 Fees
Fees are published on our website or booking platform and may change from time to time. The fee applicable at the time of booking will apply.

3.3 Payment
Full payment is required at the time of booking and prior to the commencement of Services unless otherwise agreed in writing. Package-specific terms and expiry conditions will be provided at the time of purchase.

3.4 Taxes
Australian Goods and Services Tax (GST) will be applied where required by law.

4. Group Sessions & External Venues

4.1 Group Participation
Group sessions involve shared spaces and collective experiences. You acknowledge that individual responses to sound therapy may vary and that we are not responsible for the conduct, behaviour, or actions of other participants.

4.2 External or Client-Provided Venues
Where Services are provided at a venue not owned, leased, or controlled by us, including client premises or third-party locations, you acknowledge that we do not control and are not responsible for the condition, safety, suitability, or accessibility of the venue.

4.3 Venue Safety Responsibility
The client, host, or venue provider is responsible for ensuring the space is safe, clean, and appropriate for the Services, including flooring, lighting, temperature, electrical safety, and absence of hazards.

4.4 Limitation of Liability for Venues
To the maximum extent permitted by law, we are not liable for any injury, loss, or damage arising from venue conditions or circumstances outside our reasonable control.

5. Cancellation, Rescheduling & Refund Policy

All appointments are prepaid in full at the time of booking. Your booking reserves time held exclusively for you and includes preparation prior to your session.

5.1 Rescheduling
Appointments may be rescheduled with a minimum of 48 hours’ notice prior to the scheduled appointment time, subject to availability.

Rescheduling requests made with less than 48 hours’ notice cannot be accommodated and the session fee will be forfeited.

5.2 Cancellations & No-Shows
• Cancellations made more than 48 hours before the appointment are eligible for rescheduling only
• Cancellations made within 48 hours of the appointment time, or failure to attend your appointment (no-show), will result in forfeiture of the full session fee
• No refunds are provided for change-of-mind cancellations or missed appointments

5.3 Refunds
Prepaid appointment fees are non-refundable for change of mind.

Refunds will only be provided where required under the Australian Consumer Law, including where a service is not delivered or fails to meet consumer guarantees.

5.4 Exceptional Circumstances
In the event of a genuine emergency, please contact us as soon as possible. Any exceptions to this policy are applied at our sole discretion.

6. Online Services

6.1 Client Environment
You are responsible for ensuring a safe, private, and appropriate physical environment when participating in online Services.

6.2 Technology Limitations
We are not responsible for interruptions, delays, or reduced quality of Services caused by internet connectivity issues, device malfunction, or third-party platforms beyond our control.

6.3 Recording
Sessions must not be recorded, photographed, or reproduced in any form without prior written consent.

7. Health, Safety & Informed Consent

7.1 Client Disclosure Obligation
You acknowledge that you are solely responsible for disclosing, prior to participation and on an ongoing basis, any medical, physical, psychological, neurological, emotional, or other health-related condition, diagnosis, medication, pregnancy, injury, trauma history, sensory sensitivity, or circumstance that may affect your participation or safety. Failure to disclose relevant information releases the Practitioner from liability to the extent permitted by law.

7.2 Complementary Nature of Services
Sound therapy is not a replacement for medical, psychological, psychiatric, or allied health care. The Services do not diagnose, treat, cure, or prevent any condition and are not intended to replace professional healthcare, medication, counselling, or rehabilitation services.

7.3 No Guaranteed Outcomes
Responses to sound therapy vary between individuals. Experiences may be subtle, gradual, or different from expectations. No specific outcomes, results, or benefits are guaranteed.

7.4 Voluntary Participation & Autonomy
Participation is voluntary. You may pause or discontinue a session at any time and agree to notify the Practitioner if discomfort, distress, or concern arises.

7.5 Adverse Responses
While sound therapy is generally gentle, emotional or physical sensations may occur. You agree to immediately inform the Practitioner of any discomfort, distress, or adverse response.

7.6 No Emergency or Crisis Services
The Services are not suitable for emergency or crisis care. You agree to seek immediate assistance from emergency services or qualified healthcare providers where required.

7.7 Practitioner Discretion
The Practitioner reserves the right to modify, pause, or cease a session where there are concerns regarding client safety, wellbeing, or appropriate scope of practice. No refunds are payable where a session is ceased for safety or ethical reasons.

8. Assumption of Risk (Civil Liability Act 2002 (WA))

8.1 Acknowledged Risks
You acknowledge that participation in sound therapy and relaxation-based practices involves inherent and foreseeable risks, including but not limited to emotional release, physical sensations, dizziness, fatigue, discomfort, or psychological responses.

8.2 Voluntary Acceptance
By participating in the Services, you voluntarily accept these risks and choose to proceed with full knowledge of the nature of the Services, except where liability cannot be excluded by law.

9. Confidentiality & Privacy

9.1 Privacy
Personal information is handled in accordance with our Privacy Policy and applicable Australian privacy legislation.

9.2 Disclosure
Information may be disclosed where required by law, to prevent serious harm, or with your consent.

10. Intellectual Property

10.1 Ownership
All materials, session content, recordings (if any), written communications, website content, and intellectual property remain the property of Immersive Sound Journeys Pty Ltd.

10.2 Restrictions
You may not reproduce, distribute, share, or commercialise any content without prior written consent.

11. Liability & Australian Consumer Law

11.1 ACL Rights Preserved
Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies under the Australian Consumer Law that cannot be lawfully excluded.

11.2 Limitation of Liability
To the maximum extent permitted by law, we exclude liability for any indirect, incidental, special, or consequential loss arising from or connected with participation in the Services.

11.3 Third-Party Platforms & Venues
We are not responsible for the actions, omissions, failures, or conditions of third-party platforms, venues, hosts, or service providers.

11.4 Indemnity
To the extent permitted by law, you agree to indemnify Immersive Sound Journeys Pty Ltd against any loss, damage, liability, or expense arising from your breach of these Terms or failure to disclose relevant health information.

11.5 Conduct & Right to Refuse Service
We reserve the right to refuse, suspend, or terminate Services where a client engages in inappropriate, unsafe, abusive, or disrespectful behaviour, or where continued provision of Services would exceed our professional or ethical boundaries. In such cases, no refund is payable.

12. Force Majeure

We are not liable for any failure or delay in providing Services due to events beyond our reasonable control, including illness, natural disasters, power outages, venue closures, or government restrictions.

13. Governing Law & Jurisdiction

13.1 Applicable Law
These Terms are governed by the laws of Western Australia and the Commonwealth of Australia.

13.2 Jurisdiction
You submit to the exclusive jurisdiction of the courts of Western Australia to the extent permitted by law.

14. Amendments

We may update these Terms from time to time. Continued use of the Services after updated Terms are published constitutes acceptance of the revised Terms.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.