Privacy policy

PRIVACY POLICY

Immersive Sound Journeys Pty Ltd Trading as Sound Therapy Australia Effective Date: Feb 2026

Immersive Sound Journeys Pty Ltd (ABN [insert ABN]), trading as Sound Therapy Australia ("we", "us", "our"), is committed to protecting your privacy and handling your personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to all clients, participants, website visitors, and individuals who engage with our sound therapy and wellbeing services ("Services"), whether provided in person or online.

1. What Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our Services, including:

• Full name • Contact details (email address, phone number) • Date of birth or age confirmation • Emergency contact details • Booking and payment information • Health-related information voluntarily provided by you, including medical history, medications, pregnancy status, injuries, sensitivities, or other information relevant to your safe participation • Intake forms, consent forms, and session-related notes • Communication records between you and us • Website usage data (such as IP address, browser type, and cookies)

Sensitive information (including health information) is collected only with your consent and solely for the purpose of providing Services safely and appropriately.

2. How We Collect Personal Information

We collect personal information in a number of ways, including:

• When you make a booking or enquiry • When you complete intake, consent, or registration forms • During sessions or communications with us • Through our website, booking systems, and online platforms • From third-party booking or payment providers used to facilitate Services

Where possible, we collect personal information directly from you.

3. How We Use Personal Information

We use personal information for purposes including:

• Providing and delivering our Services • Assessing suitability and ensuring client safety • Managing bookings, payments, and cancellations • Communicating with you about your appointments or Services • Maintaining internal records and session notes • Improving our Services and client experience • Complying with legal, regulatory, or insurance requirements

We do not use your personal information for purposes unrelated to the provision of our Services without your consent, unless required or authorised by law.

4. Disclosure of Personal Information

We may disclose personal information:

• To service providers who assist us in operating our business (such as booking systems, payment processors, IT providers) • Where required or authorised by law • To prevent or lessen a serious threat to life, health, or safety • With your consent

We do not sell or rent your personal information to third parties.

Some service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy obligations.

5. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information may be stored electronically or in hard copy form. Access is restricted to authorised personnel only.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.

6. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, out of date, incomplete, or misleading.

Requests for access or correction should be made in writing using the contact details below. We will respond within a reasonable timeframe.

7. Anonymity and Pseudonymity

Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, anonymity may not be possible where personal information is required to provide Services safely.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve functionality and understand how visitors use our site. Cookies do not identify you personally and can be disabled via your browser settings.

9. Privacy Complaints

If you have a concern or complaint about how we handle your personal information, please contact us using the details below. We will investigate and respond within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be published on our website and will apply from the effective date.

11. Contact Us

Immersive Sound Journeys Pty Ltd Trading as Sound Therapy Australia

Email: soundtherapyaustralia@yahoo.com

Website: www.soundtherapyaustralia.com